Hospitality Ambassador

3 weeks ago


London, Greater London, United Kingdom TOCA Social Full time
About the Role

We're seeking a skilled Hospitality Champion to join our team at TOCA Social. As a key member of our hospitality team, you'll be responsible for delivering exceptional customer experiences and ensuring our guests have an unforgettable time at our venue.

  • About You
  • You'll be a punctual and reliable individual with a great attitude and work ethic.
  • A quick learner with the ability to work under pressure in a fast-paced environment.
  • Passionate about delivering top-quality experiences.
  • A willingness to make people happy and deliver genuine and memorable experiences.

Key Responsibilities

  • Greeting and supporting guests through their journey to provide a best-in-class experience.
  • Taking guest orders, delivering food and drinks, and checking in with guests.
  • Conducting box demos and delivering steps of service to the TOCA Social standards.
  • Handling guest enquiries and bookings in person and via phone, and upselling where possible.
  • Managing our cloakroom and boot room as needed.
  • Walking guests through our F&B offering and making recommendations.
  • Having an eye for opportunity to exceed expectations in a positive, surprising, and delightful manner.
  • Ensuring guest-facing areas are clean and presentable at all times.
  • Assisting guests with transactions in an efficient and timely manner, being accountable for all transactions.
  • Providing clear and concise communication to teammates to minimize disruption to guests.
  • Ensuring all items/stock are replenished and available to guests.
  • Supporting kitchen and bar teams when necessary, e.g., preparing food, making cocktails, etc.


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