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Regional Operations Manager

2 months ago

London, Greater London, United Kingdom Deliveroo Full time
About the Role

We are seeking a highly skilled Regional Manager to drive the highest performance possible within their respective region of sites. As a key member of our operations team, you will play a critical role in driving the business forward, applying a mid-long term lens to your work, and balancing operational leadership with strategic decision-making.

The successful candidate will be responsible for maximising customer satisfaction, optimising productivity, achieving site personnel costs, maintaining strong stock accuracy, tightly controlling inventory, and minimising all wastage. You will also be expected to work strategically to enhance the operating model, deliver operational excellence, and support the business' strategic objectives.

Key Responsibilities
  • Plan your work week most effectively, splitting time between strategic and tactical site operations.
  • Lead through your respective teams, working closely with your Area Manager team, to achieve all company objectives and goals.
  • Ensure every visit to the sites is impactful and that you lead by example, holding your direct reports and entire team accountable.
  • Develop and implement strategies to achieve Company's objectives and improve the overall performance of the sites in the region.
  • Lead in accordance with the Deliveroo values and ensure your team follows suit, acting as a People Manager for all staff colleagues and supporting them throughout their organisational life cycle.
  • Work with your Area Managers to develop, train, and motivate all employees to achieve ambitious targets.
  • Own and champion the relationship with key stakeholders from our partners at Senior Management level.
  • Demonstrate operational excellence by meeting KPI targets across your region, constantly seeking to improve.
  • Supervise compliance to company standard operating procedures through robust supervision, impactful coaching, and inspirational leadership.
  • Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures in your region.
Requirements
  • Minimum of 4 years of F&B/FMCG/Grocery experience with area/ regional management experience working across multiple locations/geographies.
  • Strong capability and track record for project management.
  • Be adaptable and embrace change as it presents itself, with a 'can do, never give up' attitude and the desire to grow and succeed with one of the world's fastest-growing food-tech companies.
  • Demonstrable track record of managing and influencing the P&L to deliver sustainable operations.
  • Strong cross-functional technical acumen with knowledge of wider business functions.
  • Possess a commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV).
  • Able to read, interpret, and impact KPI performance with an ability to balance performance requirements in addition to process and operational opportunities.
  • Highly organised individual with exceptional attention to detail who has the ability to apply project management skills to tackle various challenges.
  • Tech-savvy and comfortable working with numbers and using data to inform your decisions.
  • Right to work in the relevant country.
  • Willingness to travel between multiple locations across the respective region.