Practice Administrator

3 weeks ago


Bournemouth, Bournemouth, United Kingdom The Panton Practice Full time

Job Overview: We are seeking a highly organized and detail-oriented Practice Administrator/Receptionist to join our team at The Panton Practice. This dynamic role involves providing administrative support to clinical staff, managing patient inquiries, and maintaining accurate records.

Main Duties:

  • Assisting with patient registrations, workflow management, and coding of hospital and professional correspondence.
  • Managing patient appointments, facilitating e-Consultations, and assigning workloads to clinicians.
  • Handling phone inquiries and queries in accordance with established protocols.
  • Addressing issues and queries from patients, doctors, nurses, and other relevant agencies.
  • Organizing and retrieving medical records, letters, and test results.
  • Updating patient information on the computer system.
  • Ensuring the practice premises are ready for the day, maintaining tidiness, and replenishing stationery supplies.

Person Specification:

  • Excellent communication skills, written and verbal.
  • Ability to communicate sensitive information.
  • Accuracy and attention to detail.
  • Excellent time management skills, ability to prioritize, delegate, and work to tight deadlines.
  • Proactive with the ability to work under pressure and maintain confidentiality.
  • High degree of flexibility in an ever-changing environment.
  • Self-motivator with exemplary standards of personal conduct and behavior.


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