Practice Administrator
4 weeks ago
Job Summary
Practice Administrator/Receptionist
Job Overview
The Panton Practice is seeking a highly organized and detail-oriented Practice Administrator/Receptionist to join our team. As a key member of our practice team, you will be responsible for providing administrative support to our clinical staff and managing patient inquiries in various formats.
Main Duties of the Job
Key Responsibilities:
- Assist with patient registrations, workflow management, and coding of hospital and professional correspondence.
- Manage patient appointments, facilitate e-Consultations, and assign workloads to the appropriate clinician.
- Handle phone inquiries and queries in accordance with established protocols.
- Address issues and queries from patients, doctors, nurses, community staff, and other relevant agencies.
- Organize and retrieve medical records, letters, and test results.
- Update patient information on the computer system.
- Ensure the practice premises are ready for the day, maintain tidiness in waiting areas and consulting rooms, and replenish stationery supplies.
Person Specification
Qualifications:
- GCSE level or equivalent.
Experience:
- Demonstrable administrative and reception experience.
- Ability to work in a flexible way and respond to change.
- Able to demonstrate advanced computer literacy/keyboard skills.
Additional Requirements:
- Excellent communication skills, written and verbal.
- Ability to communicate sensitive information.
- Accuracy and attention to detail.
- Excellent time management skills, ability to prioritize, delegate, and work to tight deadlines in a fast-paced environment.
- Proactive with the ability to work under pressure on their own initiative and maintain confidentiality to the highest degree.
- High degree of flexibility in an ever-changing environment.
- Self-motivator.
- Exemplary standards of personal conduct and behavior to ensure personal credibility.
- Able to work independently as well as part of a team and able to take positive action without immediate line manager's supervision.
About Us
The Panton Practice is a large GP practice dedicated to serving a diverse population of around 16,000 patients. Our team is comprised of experienced professionals, including GP Partners, Salaried GPs, Nurse Practitioners, Paramedic Practitioners, Practice Nurses, and our invaluable Reception and Admin team.
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