Head of Card Services
6 days ago
Estimated Salary: £65,000 per annum (plus excellent benefits and bonus)
A leading financial institution in the City is seeking a highly skilled Head of Card Services to join their team. This key role will see you oversee daily operations, resource allocation, and KPI performance, implementing best practices to optimise efficiency and maintain a high standard of service.
About the Role:
- This is an exciting opportunity to lead a team, driving forward Card Operations within the bank and ensuring a seamless experience for customers.
- You will leverage your expertise in Cards & Clearing Scheme rules (e.g., Visa, Cheque & Credit Clearing), PCI DSS, card processors (e.g., TSYS), card/PIN producers (e.g., G&D), and trade body activities (e.g., UK Finance) to drive operational excellence.
Key Responsibilities:
- Lead the Cards & Clearing Team to ensure compliance with bank policies, alignment with risk appetite, and delivery of exceptional customer service.
- Collaborate with cross-functional teams to align processes with organisational goals.
What We're Looking For:
- Proven experience managing a technical operations team to deliver customer excellence.
- Candidates must have excellent knowledge of PCI DSS and high-level knowledge of Cards and Clearing Scheme rules, including Visa and Cheque and Credit.
- Ability to perform under pressure, leading teams to deliver accurate, high-quality outputs.
- Skilled in performance management, supporting colleagues to meet targets and maintain standards.
- Awareness of regulatory environments and adherence to risk appetite.
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