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Client Advisor and Trainer

1 month ago

London, Greater London, United Kingdom Triangle Consulting Full time

About the Role

The Client Advisor and Trainer is a critical part of how our team supports clients, through building relationships, delivering training, supporting, and practically helping clients to use the Outcomes Star well.

Overview of responsibilities and main tasks:

  • Deliver and Coordinate Training: Provide both remote and face-to-face training, or coordinate others to do so.
  • Client Relationship Management: Maintain ongoing relationships with clients, offering continuous support and reviewing implementation plans.
  • Train & Support Licensed Trainers: Deliver high-quality training and provide flexible support through various means.
  • Internal Coordination and Development: Liaise with colleagues to ensure a coordinated approach and contribute to the development of new courses and resources.
  • Represent Triangle at events and deliver presentations about the Star.
  • Assist clients with the Star Online application and support colleagues with specific projects.

About You

We are looking for an experienced trainer with the ability to develop and build strong relationships with both clients and colleagues.

You will have/be:

  • Excellent organisation and record-keeping skills
  • Self-motivated with ability to work independently
  • Ability to prioritise competing pressures and meet deadlines
  • Adaptable and flexible; with the ability to work in the ever-changing context of a growing organisation
  • Responsive to client needs, able to take initiative with a creative problem-solving approach
  • Excellent communicator with good interpersonal skills; able to work effectively independently and as part of a small team collaborating well with colleagues
  • Committed to delivering a good service to clients and helping them make a difference to the people they support
  • Good IT skills including MS Office

About the Organisation

We are an employee-owned values-based Social Enterprise behind Outcomes Star. As an employee-owned organisation, all employees are engaged in the development of the organisation through a Trust Board. We partner with housing, health, and social care providers to improve service through our engaging and practical tools that make change visible, understood and possible.

What you can expect

  • A purposeful, caring and inclusive team operating within an employee-owned trust
  • An opportunity to grow and develop yourself through your work
  • To be empowered to lead and self-manage with the support of a highly committed team around you
  • Opportunities to be involved in projects outside the scope of your role.

Benefits include:

  • Laptop and mobile phone provided for work purposes
  • Open to flexible working arrangements
  • Cash health plan, generous pension scheme, employee assistance programme
  • 25 days annual leave plus bank holidays (pro-rated for part-time) & additional days at Christmas
  • Paid volunteering time
  • Opportunities for personal development

We strongly encourage candidates of diverse backgrounds and identities to apply. Each new employee is an opportunity to bring in a unique perspective and strengthen the team, so we are always eager to further diversify the organisation.

You may have experience in areas such as Training, Training and Development, Learning, Learning and Development, Development, L&D, Training Manager, Training and Development Manager, Learning Manager, Learning and Development Manager, Development Manager, L&D Manager, Client Support, Customer Support, Programme Support, Online Support, Training and Support.