Digital Banking Specialist

2 days ago


Inverness, Highland, United Kingdom Clydesdale Bank plc Full time
About Us

We're Virgin Money, a full-service digital bank that's committed to making people happier about money. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives.

Job Description

We're looking for a talented Customer Consultant to join our team in Inverness. As a Customer Consultant, you'll be the face and voice of Virgin Money, delivering a heartfelt service to our customers daily. You'll have fun whilst having a crucial role to play, helping our customers use digital services, educating them on the great benefits digital brings, and guiding them through the process.

Key Duties
  • Welcome our lovely customers to the Store
  • Help our customers use digital services, educate them on the great benefits digital brings, and guide them through the process
  • Resolve any queries customers may have with their banking
  • Have great conversations to understand customer needs and desires, then use your knowledge of our products and services to find the best solution
  • Work with awesome colleagues across our Stores and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone
  • You'll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in store and in the local community
Requirements
  • Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers
  • Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers
  • Great communication skills with a natural ability to engage and build rapport with lots of different personalities
  • A flexible and positive working approach to suit customer needs and business demands
  • Genuine enthusiasm to work with your team to achieve collective goals in a timely way
  • A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news
Benefits
  • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more
  • Up to five extra paid well-being days per year
  • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
  • Market-leading pension
  • Free private medical cover, income protection and life assurance
  • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
  • Ability to work anywhere in the UK (where the role allows)
Salary Range

The salary range for this role is £22,000 - £27,600 per annum DOE + red-hot benefits, which equates to approximately £45,000 - £57,000 per annum depending on experience.



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