Community Housing Lead

5 days ago


Eastern England, United Kingdom Town and Country Housing Full time

About the Opportunity:

Town and Country Housing is seeking an experienced Housing Service Coordinator to join our team. As a Housing Service Coordinator, you will play a crucial role in delivering exceptional customer-focused services to our residents.

You will be responsible for managing a patch of properties, liaising with residents, strategic partners, and other agencies, and representing TCH in the community. In addition, you will draw up and implement neighbourhood improvement plans and associated action plans to deliver resident-centred improvements to local neighbourhoods.

This is an excellent opportunity to join our team and make a real difference in the lives of our residents. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities:

  • Manage a patch of properties, including day-to-day management and tenancy and estate management.
  • Ensure effective management of empty properties, undertaking pre-void inspections and new tenant sign-ups within target timescales.
  • Undertake home visits and interviews to advise and resolve housing management issues, including tenancy issues or breaches of tenancy.
  • Manage and monitor low- to medium-level anti-social behaviour cases in line with procedures and provide customer-focused solutions.
  • Undertake tenancy audits to ensure that tenancy records hold up-to-date information on household members and contact details.
  • Identify and implement minor environmental improvements on the patch from a defined budget.
  • Manage and monitor relevant budgets and authorise payment of invoices in line with financial regulations.

What We Offer:

  • An estimated salary of £35,000 - £40,000 per annum, depending on experience.
  • A contributory pension scheme with matched contributions.
  • Hybrid working arrangements.
  • Free onsite car parking.
  • Life assurance of 4x annual salary.
  • 30 days annual leave, plus bank holidays.
  • Two volunteer days per year.
  • Employee assistance programme.
  • Corporate eye care scheme.
  • Annual flu vaccinations.
  • Access to corporate discounts.


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