Local Housing Manager

4 days ago

England, United Kingdom Town and Country Housing Full time

To provide a comprehensive customer focused neighbourhood housing service to Town and Country Housing (TCH) Residents. Supporting the Neighbourhood Services Manager in providing services to tenants and neighbourhoods, ensuring properties and estates are well managed and maintained with high levels of customer satisfaction with Neighbourhood Services.
You will represent TCH in the community, liaising with residents, strategic partners and other agencies. Along with managing a patch of properties in accordance with the policies and procedures of TCH including managing low /medium level anti-social behaviour, tenancy management and estate and contract management.
You will be responsible to draw up and implement Neighbourhood Improvement Plans and associated action plans to deliver resident centred improvements to local neighbourhoods.

Probation Period: 6 months
Contract: Fixed Term Contract (12 months)

Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

The tenancy and estate management of a patch of properties including the day to day management of a defined number of properties.
Ensure the effective management of empty properties by implementing pre-void inspections and new tenant sign ups within target timescales.
Undertake home visits and interviews to advise and resolve housing management issues, including tenancy issues or breaches of tenancy.
Undertake tenancy audits in accordance with policy and procedure to a minimum of 20% of the patch total each year to ensure that our tenancy records hold up to date information on household members and contact details, including e-mail addresses. Work with the Community Safety Team to Investigate any possible tenancy fraud or subletting identified as a result of completing the tenancy audit.
Manage and monitor relevant budgets and authorise payment of invoices in line with financial regulations.
Work with the community on neighbourhood planning in line with business objectives for priority estates, bringing local businesses and statutory and voluntary agencies together to change and improve quality of life issues.
To include research and project initiatives as required.
Use a range of IT and management systems effectively ensuring up to date recording and processing of data and implement new systems as required.
Work in partnership with local councils and parish councils to instigate and manage neighbourhood projects and maintain a positive relationship with councillors and key council staff, attending meetings and consultation events where appropriate.
To represent the Association at agency meetings in relation to individual tenants, community safety and community development.
Carry out procedures and administration relating to tenant rights, mutual exchanges, succession, joint/sole tenancies, abandoned properties etc.
Produce reports and maintain up to date, clear records and statistics in relation to all duties including computer records.
Attend evening meetings and be flexible to work outside core working time.

To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.
Recognise, respect and promote the different roles and diversity of the individuals within the business.
To actively contribute towards key performance indicators and professional standards.
Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
Attend and participate in training and other meetings and staff events as required.
Full driving licence and access to own transport.


Previous experience managing social housing stock.
Ability to communicate with a range of stakeholders face to face, in writing and on the telephone.
Effective use of IT management systems, Word, Excel and Outlook.
Effective use of Social Housing Management Systems.
Ability to be flexible in approach to changes in the working environment.
Demonstrated ability to build and sustain effective external networks.
Knowledge of housing policy and good practice in the sector.
Personal commitment to a culture that emphasises continuous improvement through staff development and personal growth.
Able to analyse information and data logically and reach sound conclusions. Communicates effectively and professionally, projecting a positive impact on recipients.
Ability to think innovatively while assessing risks and opportunities in a measured way.
Contributory pension scheme 4% to 10% matched contributions
~ Hybrid working
~ Free onsite car parking
~ Life assurance of 4x annual salary (Terms and Conditions apply)
~30 days annual leave in addition to bank holidays
~ Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
~ Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
~ Extensive annual Staff Wellbeing programme
~ Enhanced maternity, paternity, and shared parental leave provision
~ Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
~ Access to an extensive range of corporate discounts on shopping, travel & days out
~ Social events, including lunchtime walking, rounders, festive Fridays
~ Travel loan


Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.
Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Celebrate Diversity
TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.
We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy.

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