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Project Fulfilment Manager

2 months ago

Lichfield, Staffordshire, United Kingdom Midas Full time

ROLE: Project Fulfilment Manager

COMPANY TYPE: Market-leading business

INDUSTRY: Customer service and project-based setting

RESPONSIBILITIES:

  • Lead a team of project and key accounts professionals
  • Oversee multiple projects across various companies
  • Develop and maintain strong relationships with customers
  • Coordinate with procurement to ensure optimal stock levels
  • Collaborate with engineers to schedule work and coordinate with subcontractors
  • Arrange repair visits and work closely with after-care engineers
  • Coordinate with technical and finance teams for project alignment
  • Ensure exceptional customer service delivery
  • Provide technical support and offer timely feedback to customers

REQUIREMENTS:

  • Experience in leading a team within a customer service or project-based setting
  • Strong customer relationship skills and ability to maintain regular communication
  • Ability to coordinate with various teams and stakeholders
  • Excellent problem-solving and analytical skills
  • Strong attention to detail and organizational skills

WORKING WITH MIDAS:

Midas is a leading business with over 25 years of experience in the industry. We pride ourselves on delivering exceptional customer service and building strong relationships with our clients. As a Project Fulfilment Manager, you will be an integral part of our team, working closely with our customers and internal stakeholders to deliver projects to the highest standard.