Automotive Operations Director
1 week ago
Arnold Clark is seeking a highly motivated Customer Service Excellence Manager to lead our service team in Grangemouth.
As a key member of our team, you will be responsible for ensuring that our customers receive exceptional service and that our workshops and retail areas are maintained to the highest standards.
About the RoleThis is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a passion for delivering great customer service.
Your daily tasks will include managing a service team of technicians, advisors, and support staff, achieving productivity and efficiency targets, and ensuring all servicing work is carried out correctly, competently, and on time.
Key Responsibilities:- Manage a service team of technicians, advisors, and support staff
- Achieve productivity and efficiency targets
- E nsure all servicing work is carried out correctly, competently, and on time
- D eliver excellent customer service at all times
- R esolve any issues quickly and to the satisfaction of the customer
- E nsure compliance with company, DVSA, manufacturer, and health and safety policies
An estimated salary for this position is £50,000 - £70,000 per annum, depending on experience.
What We Offer:In return for your skills and experience, you will receive a competitive salary and bonus scheme, access to a company car, and extensive training on company internal systems. You will also enjoy one of the best employee benefits packages in the automotive industry, including private healthcare, life assurance, and generous employee discounts.
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