AWS Engineer

1 week ago


London, Greater London, United Kingdom Amazon Full time
{\"Role Description\":\"

As a Support Engineer on the AWS Incident Response team, your mission is to reduce the duration, frequency, and impact of issues within the AWS and Amazon infrastructure. You will work closely with a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

Main Responsibilities

• Drive the resolution of large scale customer impacting issues as part of a team rotation, including some weekends and holidays

• Identify and troubleshoot recurring platform issues and own projects to drive improvements

• Participate in Agile sprints to evolve business processes and technologies

• Create and review documentation

Key Qualifications

• 2+ years of software development, or 2+ years of technical support experience

• Experience scripting in modern program languages

• Experience troubleshooting and debugging technical systems

Preferred Qualifications

• Knowledge of web services, distributed systems, and web application development

• Experience troubleshooting & maintaining hardware & software RAID

• Experience with REST web services, XML, JSON

At Amazon, we value work-life harmony and strive for flexibility as part of our working culture. We're continuously raising our performance bar as we strive to become Earth's Best Employer, with endless knowledge-sharing, mentorship and other career-advancing resources available to help you develop into a better-rounded professional.

", "

Are you passionate about ensuring the highest levels of safety and security for our customers? As a Support Engineer on the AWS Incident Response team, you will play a critical role in reducing the duration, frequency, and impact of issues within the AWS and Amazon infrastructure.

About the Role

This is an exciting opportunity to work with a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

Main Responsibilities

• Drive the resolution of large scale customer impacting issues as part of a team rotation, including some weekends and holidays

• Identify and troubleshoot recurring platform issues and own projects to drive improvements

• Participate in Agile sprints to evolve business processes and technologies

• Create and review documentation

Key Qualifications

• 2+ years of software development, or 2+ years of technical support experience

• Experience scripting in modern program languages

• Experience troubleshooting and debugging technical systems

Preferred Qualifications

• Knowledge of web services, distributed systems, and web application development

• Experience troubleshooting & maintaining hardware & software RAID

• Experience with REST web services, XML, JSON

"}, "lang_code": "en"

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