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Service Desk Support Specialist
2 months ago
We are seeking a skilled Service Desk Engineer to provide technical assistance and support to our clinics, remotely. As a key member of our team, you will be responsible for managing support tickets, addressing user issues, and ensuring the smooth operation of computer systems, software, and hardware.
Key Responsibilities:- Act as the first point of contact for end-users' technical issues, remotely.
- Manage and prioritize support tickets using the designated ticketing system.
- Troubleshoot and resolve Desktop, hardware, software, and network-related problems for desktops and laptops.
- Provide prompt and efficient technical support to users, ensuring minimal disruption to their work.
At Cogito Talent, we recognize the importance of investing in our people. As a Service Desk Engineer, you can enjoy a competitive salary, a supportive work environment, and opportunities for career growth. Our benefits package includes:
- 5 weeks holiday (increasing with service) plus bank holidays.
- Your birthday, as a paid day off each year.
- Cycle to work scheme.
- Discounted staff pet care.
- Company pension.
- EAP and supportive well-being programmes.
- Single Private Healthcare.
- Family-Friendly policies.
We are looking for a collaborative and empathetic team player who can work autonomously. You will be passionate about technology and stay up-to-date with the latest industry trends, technologies, and best practices. If you are a skilled Service Desk Engineer looking for a new challenge, we encourage you to apply today.", "lang_code": "en-US"}
