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Front of House Operations Manager
2 months ago
Job Summary
We are seeking an experienced Front of House Operations Manager to join our team at Wagamama. As a key member of our management team, you will be responsible for overseeing all aspects of our front of house operation, embodying our values and people promise.
Key Responsibilities
- Support the management team to develop and grow your team, ensuring they are engaged, motivated, and meeting Wagamama standards.
- Lead with positive behavior and actions to drive performance in a fast-paced, complex environment.
- Communicate effectively with your team, ensuring they feel heard and supported.
- Understand financial performance and manage labor and rotas.
- Develop and implement strategies to improve customer service and experience.
- Collaborate with the management team to achieve business objectives.
What We Look For
- An experienced supervisor/manager with a proven track record of success in a fast-paced environment.
- A strong communicator with excellent interpersonal skills.
- Able to understand financial performance and make informed decisions.
- Experienced in managing labor and rotas.
- A passionate leader with a commitment to developing and growing your team.
- A forward-thinking problem solver with the ability to think on your feet.
The Wagamama Way
We are committed to championing change in both our communities and the impact on the planet. Our philosophy, kaizen, means 'good change' and shapes every dish we create and every decision we make. We celebrate personality over perfection and welcome everyone and their unique story to our benches.
