Breakdown Operations Manager
5 days ago
We are seeking a highly skilled and experienced Control Room Manager to join our team at Richford Motor Services Limited. As a Control Room Manager, you will play a crucial role in driving the success of our operation.
Key Responsibilities- Lead a team of Controllers, ensuring that performance is always at the highest standards and hitting KPIs.
- Develop and implement strategies to increase customer service and drive efficiencies.
- Set higher standards across the control room and build a positive relationship with our drivers.
- Cover sickness, plan shift rotations, allocate jobs, and make the most out of your team.
- Keep everyone motivated, happy, and always achieving excellent customer services.
- Over 10 years of experience in a Breakdown & Recovery Control Room or similar setting.
- Proven track record of managing change and looking for opportunities of continuous improvement.
- Minimum Level 3 Team Leader / Management NVQ equivalent (desirable).
- Previous leadership experience is necessary.
- Pension.
- Onsite parking.
- Career progression.
- 28 days annual leave prorated.
Richford Motor Services Limited aims to ensure all employees and job applicants are treated equally irrespective of disability, race, religion, ethnic origin, age, sexual orientation, gender, or marital status.
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Senior Breakdown and Recovery Operations Manager
2 weeks ago
Alfreton, Derbyshire, United Kingdom Richford Motor Services Limited Full timeJob Title: Senior Breakdown and Recovery Operations ManagerJob Summary: We are seeking an experienced Senior Breakdown and Recovery Operations Manager to lead our control room team in providing exceptional customer service and achieving high performance standards.Key Responsibilities:Manage a team of recovery breakdown controllers to ensure effective...
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Breakdown and Recovery Operations Supervisor
6 days ago
Alfreton, Derbyshire, United Kingdom Richford Motor Services Limited Full timeJob SummaryThe Control Room Manager plays a pivotal role in driving the success of our operation. As a leader, you will oversee a team of Controllers, ensuring seamless collaboration between team members and customers. Your success will be measured by your ability to maintain high performance standards, meet customer service expectations, and drive...
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Senior Operations Manager
5 days ago
Alfreton, Derbyshire, United Kingdom Richford Motor Services Limited Full timeJob Title: Senior Operations ManagerJob Summary:We are seeking a motivated and experienced Senior Operations Manager to join our team at Richford Motor Services Limited. As a Senior Operations Manager, you will be responsible for leading a team of recovery breakdown controllers and ensuring the highest standards of customer service are maintained.Key...
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Operational Control Specialist
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Alfreton, Derbyshire, United Kingdom Richford Motor Services Limited Full timeControl Room Manager NIGHTSRichford Motor Services Limited, a leading 24-hour breakdown service provider, seeks an experienced Control Room Manager to oversee its operations.The successful candidate will be responsible for managing a team of professionals, ensuring seamless vehicle recovery services to customers across the UK.With over 30 years of experience...
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