Breakdown Operations Manager

5 days ago


Alfreton, Derbyshire, United Kingdom Richford Motor Services Limited Full time
Job Overview

We are seeking a highly skilled and experienced Control Room Manager to join our team at Richford Motor Services Limited. As a Control Room Manager, you will play a crucial role in driving the success of our operation.

Key Responsibilities
  • Lead a team of Controllers, ensuring that performance is always at the highest standards and hitting KPIs.
  • Develop and implement strategies to increase customer service and drive efficiencies.
  • Set higher standards across the control room and build a positive relationship with our drivers.
  • Cover sickness, plan shift rotations, allocate jobs, and make the most out of your team.
  • Keep everyone motivated, happy, and always achieving excellent customer services.
Requirements
  • Over 10 years of experience in a Breakdown & Recovery Control Room or similar setting.
  • Proven track record of managing change and looking for opportunities of continuous improvement.
  • Minimum Level 3 Team Leader / Management NVQ equivalent (desirable).
  • Previous leadership experience is necessary.
What We Offer
  • Pension.
  • Onsite parking.
  • Career progression.
  • 28 days annual leave prorated.

Richford Motor Services Limited aims to ensure all employees and job applicants are treated equally irrespective of disability, race, religion, ethnic origin, age, sexual orientation, gender, or marital status.



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