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Holiday Operations Manager

2 months ago


Chesterfield, Derbyshire, United Kingdom National Trust Full time

About the Role

We are seeking a skilled and experienced Team Leader to join our Holiday Operations team at Hardwick Hall. As a key member of our team, you will be responsible for leading and supervising a small team of holiday assistants, ensuring the provision of an efficient, effective, and flexible service.

Key Responsibilities

  • Induct new staff and provide ongoing support to ensure high standards of presentation and service delivery.
  • Manage cleaning products and linen stock levels, as well as staff rotas, to ensure seamless operations.
  • Coordinate routine maintenance and repairs, and deal with customer queries in line with the NT Holidays Toolkit.
  • Ensure Health and Safety compliance and good environmental management practices are upheld.

What We Offer

As a member of our team, you will enjoy a range of benefits, including a substantial pension scheme, free entry to National Trust places, and a rental deposit loan scheme. You will also have access to flexible working arrangements and an employee assistance programme.

About Us

The National Trust is a charity that works to protect and preserve the natural beauty and cultural heritage of the UK. We are committed to creating an inclusive culture where everyone feels welcome and valued. If you are passionate about delivering exceptional customer service and leading a team to achieve high standards, we would love to hear from you.