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Automotive Operations Manager
2 months ago
We are seeking an experienced Automotive Operations Manager to join our team at Adaptations Installation Company. As a key member of our management team, you will be responsible for leading a small team of technicians, support staff, and sales team to achieve maximum output of the branch through strategic planning and efficiencies. Your primary focus will be on delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer. This role would suit an experienced automotive manager with lots of fantastic ideas and a proactive, positive attitude.
Main Responsibilities:
• Manage the diaries of a small team of technicians, support staff, and sales team to ensure productivity and efficiency targets are achieved.
• Deliver excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer.
• Build a strong team ethos and employee engagement.
• Ensure compliance with company, manufacturer, and health and safety policies.
• Review and analyse department KPI and financial reports, and motivate staff to exceed objectives.
• Build and maintain strong relationships with local car Dealerships.
Requirements:
• A passion for delivering great customer service.
• Excellent people management skills.
What We Offer:
• Training on company internal systems to ensure a successful start in your career with the business.
• A competitive salary and benefits package, including Auto Enrol Pension Scheme, 23 days holiday plus statutory, Life Insurance, Employee Assistance Programme, Profit Related Pay, and Bonus Scheme.