Senior Health Club Operations Manager
3 weeks ago
At Educated Body, we are seeking a highly skilled Senior Health Club Operations Manager to lead our leisure team in delivering an exceptional 5-star experience for residents, guests, and external contractors at our luxury developments.
Job OverviewWe focus on career development and promotion. This is a varied role involving operational, fitness, and customer service duties. A strong background in sales, relationship building, and being a 'doer' will be essential to success.
The ideal candidate will have previous health club management experience, with a proven track record of delivering high-quality services and exceeding customer expectations.
Key Responsibilities- Lead the leisure team in delivering exceptional customer service and ensuring that all operational aspects of the club meet the highest standards.
- Be responsible for implementing quality, development, and maintenance procedures, as well as ensuring that finance and control procedures are in place.
- Act as the first point of contact for all enquiries, providing exemplary levels of customer service and responding to telephone calls and emails.
- Build and maintain good relationships with clients and suppliers, improving the quality of customer service and customer satisfaction.
This position offers a challenging and rewarding opportunity to work in a fast-growing company where you can develop your skills and progress your career.
Requirements- A minimum level 2 fitness qualification.
- Experience of swimming pool or pool plant operations.
- Strong communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
- Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
- Ability to use Microsoft Word and Excel to a good standard.
This is a full-time position, with opportunities for personal training and earning additional income. You will also have access to contracted hours and flexible working arrangements.
SalaryThe estimated salary for this role is £35,000 - £45,000 per annum, depending on experience.
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