Community Experience Director
1 month ago
Job Type: Full-time
Location: Maidenhead
Job Description:
We are seeking a highly motivated and experienced Community Experience Director to lead our neighbourhood team and deliver exceptional resident experiences. As a Community Experience Director, you will be responsible for developing and implementing strategies to improve resident satisfaction and engagement.
About the Role:
- Develop and implement strategies to improve resident satisfaction and engagement.
- Provide coaching and mentoring to team members to enhance their skills and performance.
- Conduct regular inspections and ensure compliance with regulations and best practices.
- Collaborate with property and estate management teams to resolve any operational issues.
Responsibilities:
- Organize resident events and oversee bookings for community spaces.
- Lead daily team meetings and conduct regular one-to-ones to ensure smooth operations.
- Step in for the Neighbourhood Manager when needed.
- Develop and maintain positive relationships with residents, colleagues, and external partners.
Requirements:
- Leadership and team management experience, with a focus on customer service.
- Confident communicator, solutions-focused problem-solver, and highly organized multitasker.
- Familiarity with property systems (e.g., Yardi/RentCafe) and medium-to-advanced computer skills.
- ARLA or equivalent property qualification is a bonus.
Salary: £42,000 per annum
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