Automotive Sales Associate
6 days ago
Company Overview
International Car Ltd. is a reputable employee-owned auto dealership group in New England, committed to delivering exceptional customer experiences.
Salary and Benefits
We offer a competitive compensation package valued at 60K or more annually, including health insurance, dental insurance, and vision care.
About the Role
This position involves assisting customers in selecting vehicles by asking engaging questions and listening carefully to their responses. The successful candidate will also follow up with clients to ensure referral business, provide exceptional customer service, and meet departmental objectives.
Key Responsibilities
- Assist customers in selecting a vehicle by asking open-ended questions and actively listening to their needs.
- Timely follow-up with clients to ensure they are satisfied with their purchase and to encourage referrals.
- Collaborate with the department manager to achieve sales targets and meet annual budget objectives.
- Deliver exceptional customer service in the vehicle department, maintaining a personal customer satisfaction rating from the manufacturer at or above the company standard.
- Provide insight and ideas to maintain a sustained competitive advantage.
- Ensure all paperwork is completed accurately and efficiently, turning over closed transactions to the Business Manager in a timely manner.
- Prepare sold vehicles for customer delivery, providing thorough demonstrations of new and used vehicles.
- Communicate effectively with customers, ensuring they understand the vehicle's operating features, warranty, and paperwork.
- Stay informed about federal, state, and local laws governing retail automobile sales.
- Sell/lease and deliver a minimum number of units as defined in the dealership sales pay plan.
- Attend product and sales training courses as requested by the sales manager.
- Stay up-to-date on new products, features, accessories, and their benefits to customers.
- Explain depreciation and equity values to customers.
- Follow up on post-delivery items, tag/title work, and special requests to ensure customer expectations are met.
- Analyze daily, weekly, monthly, and yearly performance to improve time utilization and planning.
- Assist with snow removal and move/arrange vehicles on the lot.
- Maintain proper key and dealer plate management to prevent loss or theft.
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