Customer Experience Manager
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Xperience Manager. As a key member of our club team, you will be responsible for delivering exceptional customer service and ensuring that our members have an outstanding experience at our club.
Key Responsibilities- Represent the Bannatyne brand ethos and provide a warm welcome to existing and potential members
- Manage net member movement and centrally based marketing plans to drive membership growth
- Develop and implement retention strategies to minimize member churn
- Manage members with low usage and utilize campaigns to encourage a return to the club
- Utilize social media platforms to promote club activities and events
- Assist the General Manager with activities such as debt recovery, DDI reinstates, and retaining scheduled cancellations
- Handle queries and calls from members, clubs, and Head Office
- Manage and update membership databases
- Train other members of the club team to be competent in club tours
- Organize and attend member events, forums, and social events
- Support new members with their 'Start Smart' journey with incentives to complete within the first 12 weeks
Working for the Bannatyne Group is more than just a job. We are dedicated to well-being and are always seeking energetic, personable people to join our teams. We aim to provide a positive, welcoming, and inclusive culture with plenty of team support and growth opportunities. We offer a great range of company benefits, including free membership to our premium health clubs and discounted products and services.
Rewards & Benefits- Free membership to our premium health clubs
- 50% discount in our cafe bar (including on-site Starbucks products)
- 30% discount on Grenade products purchased in our cafe bar
- 30% discount on spa treatments and 20% discount on products
- Up to 50% discounted overnight stays at any of the Bannatyne Hotels
- Access to our benefits hub, including high street and entertainment saving vouchers
- Refer a friend incentive scheme
- Employee Assistance Programme (free 24hr personal support service)
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