Director of Customer Relationship Management
4 days ago
Smart DCC is seeking a seasoned professional to lead our Customer Relationship Management function. As Director, you will be responsible for developing and driving the strategic vision for our operational teams' customer relationships.
Key Responsibilities:
- Develop and implement a customer-centric strategy to drive business growth and customer satisfaction.
- Lead the Customer Relationship Management function, including people development and management, financial management, and business planning.
- Partner with IT Service Providers to ensure seamless service delivery and alignment with customer needs.
- Ensure operational relationships with customers are managed effectively, with a focus on improving customer service experience and creating engaged customers.
- Manage Operational Incentive regimes and drive business performance outcomes.
- Develop and deliver short- and long-term strategies aligned with business and customer agendas.
Requirements:
- Proven experience in customer relationship management, service management, and business transformation.
- Strong leadership and innovation skills, with the ability to drive change and improve performance.
- Excellent communication and collaboration skills, with the ability to work effectively with stakeholders at all levels.
- Experience in managing complex customer, supplier, and regulatory stakeholder ecosystems.
About Smart DCC:
Smart DCC is a Disability Confident member, committed to ensuring an inclusive and accessible recruitment process. We value diversity and welcome applications from talented individuals who share our vision.
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Director of Customer Relationship Management
5 days ago
Manchester, United Kingdom Smart DCC Full timeDirector of Customer Relationship ManagementSmart DCC is seeking a seasoned professional to lead our Customer Relationship Management function. As Director, you will be responsible for developing and driving the strategic vision for our operational teams' customer relationships.Key Responsibilities:Develop and implement a customer-centric strategy to drive...
-
Director of Customer Relationship Management
5 days ago
Manchester, United Kingdom Smart DCC Full timeDirector of Customer Relationship ManagementSmart DCC is seeking a seasoned professional to lead our Customer Relationship Management function. As Director, you will be responsible for developing and driving the strategic vision for our operational teams' customer relationships.Key Responsibilities:Develop and implement a customer-centric strategy to drive...
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Director of Customer Relationship Management
2 weeks ago
Manchester, United Kingdom Smart DCC Full timeAbout the RoleWe are seeking a highly experienced and skilled Director of Customer Relationship Management to join our team at Smart DCC. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive exceptional customer experiences and relationships.Key ResponsibilitiesDevelop and execute a...
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Director of Customer Relationship Management
2 weeks ago
Manchester, United Kingdom Smart DCC Full timeAbout the RoleWe are seeking a highly experienced and skilled Director of Customer Relationship Management to join our team at Smart DCC. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive exceptional customer experiences and relationships.Key ResponsibilitiesDevelop and execute a...
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Director of Customer Relationship Management
2 days ago
Manchester, United Kingdom Smart DCC Full timeAbout the RoleWe are seeking a highly experienced and skilled Director of Customer Relationship Management to join our team at Smart DCC. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty.Key ResponsibilitiesDevelop and execute a customer-centric strategy to...
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Director of Customer Relationship Management
2 days ago
Manchester, United Kingdom Smart DCC Full timeAbout the RoleWe are seeking a highly experienced and skilled Director of Customer Relationship Management to join our team at Smart DCC. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty.Key ResponsibilitiesDevelop and execute a customer-centric strategy to...
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Director of Customer Relationship Management
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Director of Customer Relationship Management
1 week ago
Manchester, United Kingdom Smart DCC Full timeAbout the RoleWe are seeking a highly experienced and strategic Director of Customer Relationship Management to join our team at Smart DCC. As a key member of our leadership team, you will be responsible for developing and implementing a customer-centric approach to service delivery, ensuring that our customers receive a high-quality service that meets their...
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Director of Customer Relationship Management
1 week ago
Manchester, United Kingdom Smart DCC Full timeAbout the RoleWe are seeking a highly experienced and strategic Director of Customer Relationship Management to join our team at Smart DCC. As a key member of our leadership team, you will be responsible for developing and implementing a customer-centric approach to service delivery, ensuring that our customers receive a high-quality service that meets their...
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Manchester, United Kingdom Smart DCC Full timeAbout the RoleThe Director of Customer Relationship Management will play a pivotal role in ensuring that Smart DCC delivers a high-quality service to its customers. This involves setting the operational strategic engagement with customers, ensuring that the right processes, people, and technology are in place to deliver an optimal operating model.Key...
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Manchester, United Kingdom Smart DCC Full time{"h1":{"text":"Director of Customer Relationship Management"}},At Smart DCC, we are seeking a seasoned professional to lead our Customer Relationship Management function. As a key member of our leadership team, you will be responsible for developing and driving the strategic vision for our operational teams' customer relationships.Key Responsibilities:•...
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Manchester, United Kingdom Smart DCC Full time{"h1":{"text":"Director of Customer Relationship Management"}},At Smart DCC, we are seeking a seasoned professional to lead our Customer Relationship Management function. As a key member of our leadership team, you will be responsible for developing and driving the strategic vision for our operational teams' customer relationships.Key Responsibilities:•...
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