Strategic Customer Relationship Director

2 weeks ago


Manchester, United Kingdom Smart DCC Full time
{"h1":{"text":"Director of Customer Relationship Management"}},

At Smart DCC, we are seeking a seasoned professional to lead our Customer Relationship Management function. As a key member of our leadership team, you will be responsible for developing and driving the strategic vision for our operational teams' customer relationships.

Key Responsibilities:

• Develop and implement a customer-centric strategy that aligns with our business objectives

• Lead a team of professionals in delivering exceptional customer service and experience

• Collaborate with cross-functional teams to ensure seamless service delivery and process alignment

• Drive business growth through strategic partnerships and vendor management

• Foster a culture of innovation and continuous improvement

• Ensure compliance with industry standards and best practices (ITIL Version 3 or later)

• Develop and manage operational incentives regimes

• Provide thought leadership and expertise in service resilience and proactive operations

• Contribute to the development of our company's overall strategy and direction

• Experience in a complex customer, supplier, and regulatory stakeholder ecosystem is essential. As a Disability Confident member, Smart DCC is committed to ensuring an inclusive and accessible recruitment process.

"

  • Manchester, United Kingdom Smart DCC Full time

    Director of Customer Relationship ManagementSmart DCC is seeking a seasoned professional to lead our Customer Relationship Management function. As Director, you will be responsible for developing and driving the strategic vision for our operational teams' customer relationships.Key Responsibilities:Develop and implement a customer-centric strategy to drive...


  • Manchester, United Kingdom Smart DCC Full time

    Director of Customer Relationship ManagementSmart DCC is seeking a seasoned professional to lead our Customer Relationship Management function. As Director, you will be responsible for developing and driving the strategic vision for our operational teams' customer relationships.Key Responsibilities:Develop and implement a customer-centric strategy to drive...


  • Manchester, United Kingdom Smart DCC Full time

    Director of Customer Relationship ManagementSmart DCC is seeking a seasoned professional to lead our Customer Relationship Management function. As Director, you will be responsible for developing and driving the strategic vision for our operational teams' customer relationships.Key Responsibilities:Develop and implement a customer-centric strategy to drive...


  • Manchester, United Kingdom Smart DCC Full time

    Director of Customer Relationship ManagementSmart DCC is seeking a seasoned professional to lead our Customer Relationship Management function. As Director, you will be responsible for developing and driving the strategic vision for our operational teams' customer relationships.Key Responsibilities:Develop and implement a customer-centric strategy to drive...


  • Manchester, United Kingdom Smart DCC Full time

    About the RoleWe are seeking a highly experienced and skilled Director of Customer Relationship Management to join our team at Smart DCC. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive exceptional customer experiences and relationships.Key ResponsibilitiesDevelop and execute a...


  • Manchester, United Kingdom Smart DCC Full time

    About the RoleWe are seeking a highly experienced and skilled Director of Customer Relationship Management to join our team at Smart DCC. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive exceptional customer experiences and relationships.Key ResponsibilitiesDevelop and execute a...


  • Manchester, United Kingdom Smart DCC Full time

    The role Director of Customer Relationship Management Manchester, London or Nottingham Competitive Salary plus benefits DCC currently has an operational capability that is delivered in partnership with its IT service providers across three main offices based in London, Manchester and Ruddington. This role is pivotal in ensuring that as a service...


  • Manchester, United Kingdom Smart DCC Full time

    About the RoleThe Director of Customer Relationship Management will play a pivotal role in ensuring that Smart DCC delivers a high-quality service to its customers. This involves setting the operational strategic engagement with customers, ensuring that the right processes, people, and technology are in place to deliver an optimal operating model.Key...


  • Manchester, United Kingdom Smart DCC Full time

    About the RoleThe Director of Customer Relationship Management will play a pivotal role in ensuring that Smart DCC delivers a high-quality service to its customers. This involves setting the operational strategic engagement with customers, ensuring that the right processes, people, and technology are in place to deliver an optimal operating model.Key...


  • Manchester, United Kingdom Smart DCC Full time

    About the RoleWe are seeking a highly experienced and strategic Director of Customer Relationship Management to join our team at Smart DCC. As a key member of our leadership team, you will be responsible for developing and implementing a customer-centric approach to service delivery, ensuring that our customers receive a high-quality service that meets their...


  • Manchester, United Kingdom Smart DCC Full time

    About the RoleWe are seeking a highly experienced and strategic Director of Customer Relationship Management to join our team at Smart DCC. As a key member of our leadership team, you will be responsible for developing and implementing a customer-centric approach to service delivery, ensuring that our customers receive a high-quality service that meets their...


  • Manchester, United Kingdom Barclays Full time

    {"h1": "Business Relationship Director at Barclays", "p": "As a Business Relationship Director at Barclays, you will be responsible for building and maintaining strong relationships with professional landlords, networking with customers, and growing the customer portfolio. Your expertise in lending, stakeholder management, and presentation will be essential...


  • Manchester, United Kingdom Barclays Full time

    {"h1": "Business Relationship Director at Barclays", "p": "As a Business Relationship Director at Barclays, you will be responsible for building and maintaining strong relationships with professional landlords, networking with customers, and growing the customer portfolio. Your expertise in lending, stakeholder management, and presentation will be essential...

  • Strategic Director

    3 weeks ago


    Manchester, United Kingdom HSB | UK and Ireland Full time

    Job DescriptionRole SummaryThe Non-Executive Director will provide strategic guidance and oversight to HSB | UK and Ireland, ensuring the company's continued success and growth within the wider HSB/Munich Re Group framework.Key ResponsibilitiesAttend four Board meetings, two Remuneration and Nomination Committee meetings, and review management performance to...


  • Manchester, United Kingdom Smart DCC Full time

    About the RoleWe are seeking a highly experienced and skilled Director of Customer Relationship Management to join our team at Smart DCC. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty.Key ResponsibilitiesDevelop and execute a customer-centric strategy to...


  • Manchester, United Kingdom Smart DCC Full time

    About the RoleWe are seeking a highly experienced and skilled Director of Customer Relationship Management to join our team at Smart DCC. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty.Key ResponsibilitiesDevelop and execute a customer-centric strategy to...


  • Manchester, United Kingdom Stride Resource Management Ltd Full time

    Broking Director OpportunityWe are seeking a highly skilled and experienced Broking Director to join our team at Stride Resource Management Ltd.Key Responsibilities:Develop and implement a strategic broking plan to drive placement and growthEstablish and maintain strong relationships with insurer and MGA markets in the region and London/LloydsCollaborate...


  • Manchester, United Kingdom Stride Resource Management Ltd Full time

    Broking Director OpportunityWe are seeking a highly skilled and experienced Broking Director to join our team at Stride Resource Management Ltd.Key Responsibilities:Develop and implement a strategic broking plan to drive placement and growthEstablish and maintain strong relationships with insurer and MGA markets in the region and London/LloydsCollaborate...


  • Manchester, United Kingdom Stride Resource Management Ltd Full time

    Broking Director OpportunityWe are seeking a highly skilled and experienced Broking Director to join our team at Stride Resource Management Ltd.Key Responsibilities:Develop and implement a strategic broking plan to drive placement and growthBuild and maintain strong relationships with insurer and MGA markets in the region and London/LloydsCollaborate with...


  • Manchester, United Kingdom Stride Resource Management Ltd Full time

    Broking Director OpportunityWe are seeking a highly skilled and experienced Broking Director to join our team at Stride Resource Management Ltd.Key Responsibilities:Develop and implement a strategic broking plan to drive placement and growthBuild and maintain strong relationships with insurer and MGA markets in the region and London/LloydsCollaborate with...