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Customer Service Representative
2 months ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Supermarket Assistant at John Lewis & Partners. As a key member of our retail team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.
Key Responsibilities
- Provide outstanding customer service, responding to customer queries and resolving issues in a professional and courteous manner
- Prepare and present food and beverages to a high standard, ensuring quality and presentation meet our company's expectations
- Work collaboratively with colleagues to maintain a clean and organized store environment, adhering to health and safety standards
- Process transactions accurately and efficiently, handling customer payments and returns
- Participate in visual merchandising and stock management activities to maintain a visually appealing store display
Requirements
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
- Previous experience in a customer-facing role, preferably in a retail or food service environment
- Ability to work flexible hours, including weekends and bank holidays
- Basic knowledge of food preparation and presentation, with a willingness to learn and develop skills
- Ability to lift and move stock, as required
What We Offer
- A competitive hourly rate, plus shift premium for hours worked between 22:00 and 06:00
- A comprehensive training program, including on-the-job training and ongoing development opportunities
- A supportive and inclusive work environment, with opportunities for career progression
- A range of benefits, including staff discount, subsidised food, and access to exclusive Partnership hotels
