Customer Service Representative

4 weeks ago


Abergavenny, Monmouthshire, United Kingdom Lloyds Banking Group Full time
About the Role

We are seeking a talented individual to join our team as a Customer Support colleague. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our customers.

Key Responsibilities
  • Provide high-quality customer service and support to customers via phone, email, and social media.
  • Resolve customer queries and issues in a timely and professional manner.
  • Work collaboratively with colleagues to ensure customer needs are met.
  • Develop and maintain a deep understanding of our products and services to provide accurate information to customers.
  • Contribute to the development and implementation of customer service initiatives to improve customer satisfaction and loyalty.
What We Offer

We offer a range of benefits and opportunities to support your career development and well-being, including:

  • A competitive salary and bonus scheme.
  • A comprehensive training program to develop your skills and knowledge.
  • A range of flexible working arrangements to support your work-life balance.
  • A generous pension scheme and other benefits.
  • Ongoing support and development opportunities to help you achieve your career goals.
About Us

Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper. We are a values-led organization, dedicated to making a positive impact on our customers, communities, and the environment. We are proud to be a Disability Confident employer and welcome applications from under-represented groups.

We are committed to creating a diverse and inclusive workplace, where everyone has the opportunity to succeed. We believe that our differences are what make us stronger, and we are passionate about creating a culture that reflects the diversity of our customers and communities.



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