Multilingual Portfolio Growth Specialist

1 month ago


Manchester, United Kingdom Koestates Full time

Ko Estates is a dynamic investment agency that specialises in sourcing top-tier UK property investments. We assist clients across the UK and internationally to develop, expand, and refine their investment portfolios.

We are seeking an energetic and proactive Multilingual Portfolio Growth Specialist to join our ambitious team. Our ideal candidate will possess a proven track record of cultivating and maintaining exceptional client relationships and will play a pivotal role in driving client satisfaction, retention, and overall success. An ambitious self-starter, you will be responsible for building strong connections with our clients, understanding their objectives, and proactively ensuring they achieve their goals through our services. Well-organised, results-driven, and an excellent communicator are just some of the skills required for this role.

Responsibilities
  1. Serve as the primary point of contact for clients and their trusted advisor.
  2. Conduct kick-off meetings to outline success objectives and key performance indicators.
  3. Frequently schedule and participate in monthly client satisfaction meetings to ensure alignment and progress.
  4. Act as the main point of contact for customer enquiries, concerns, and escalations, providing timely resolutions.
  5. Identify and promote successful case studies, testimonials, and business success stories.
  6. Collaborate closely with the sales team to identify and capitalise on upsell opportunities.
  7. Provide actionable insights and data-driven recommendations to support client retention efforts.
  8. Thoroughly review and resolve client complaints and concerns in a prompt manner.
Qualifications and Skill Sets:
  1. Proven experience working as a Multilingual Portfolio Growth Specialist or similar role.
  2. Exceptional ability to foster positive business relationships and communicate effectively.
  3. Demonstrated track record of generating new business revenue.
  4. Prior experience in the property industry is advantageous but not mandatory.
  5. Must be highly motivated, organised, and eager to join a fast-growing company with a high level of ambition.
  6. Excellent written and verbal communication skills.

Salary: £45,000 - £60,000 per annum (dependent on experience).



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