Call Demand Forecaster

3 weeks ago


Glasgow, Glasgow City, United Kingdom NHS National Services Scotland Full time

About the Role

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We are seeking a skilled Call Demand Forecaster to join our team in NHS National Services Scotland. As a key member of our Operations team, you will be responsible for accurately forecasting call demand and delivering resource requirements to support the delivery of health advice and information by telephone and online services across Scotland.

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Key Responsibilities

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  • Forecast call demand and deliver resource requirements to Operations at national and local level for 1000+ staff across multiple sites.">
  • Develop, implement, and maintain the Resource Planning processes and procedures.">
  • Ensure all exceptions are captured and reported on through supporting Resource Planners / Resource Planning Scheduler.">
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Requirements

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We are looking for an individual with experience in a Resource Planning role within a Virtual Contact Centre environment. You should have excellent analytical and communication skills, as well as the ability to work independently and as part of a team.

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Benefits

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NHS National Services Scotland offers a competitive salary of £32,000 - £40,000 per annum, as well as a range of benefits including annual leave, development opportunities, and enhanced pay for working public holidays.



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