Business Development Manager
3 weeks ago
About the Role:
The Corporate Account Support Manager plays a vital role in managing the commercial relationship between Biffa and its corporate clients. The successful candidate will be responsible for financial performance, growth, and development, contractual negotiations, meeting KPI's and SLA's, compliance, customer satisfaction, and retention.
Key Responsibilities:
- Primary interface between the company and specific corporate clients.
- Responsible for ensuring business account plans are implemented, service success, contract compliance, retention, and pricing negotiations.
- Retention of corporate clients through positive relationships and growth of service provision to ensure achievement of budgeted revenue for the full year.
- Manage tender and/or benchmarking processes for clients and identifying new development opportunities to deliver profitable growth.
- Complete customer reviews and present management information using Power BI.
- Assist depots and customer services in resolving issues arising from sites.
- Ensure customer debt position is maintained in line with contractual commitments.
- Proficient engagement at all levels to enable negotiation, influencing, and communication both internally and externally.
- Route causing of QLS issues resulting in either invoice delay or production of credits.
Our Essential Requirements:
- Confident with Microsoft applications, including advanced level Excel.
- Analytical with the ability to understand numerical data.
- Experience of building and maintaining customer relationships.
Salary: Estimated annual salary: £60,000 - £80,000 dependent on experience.
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