Technical Support Specialist
1 month ago
{"h1": "1st Line Technical Support Analyst","p": "Our client, a leading provider of IT technology solutions for payments in the retail sector, is seeking a skilled 1st Line Technical Support Analyst to join their team in Southampton.
As a 1st Line Technical Support Analyst, you will be responsible for providing excellent customer service and technical support to clients.
Key Responsibilities:
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Provide technical support to clients via phone, email, and chat
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Troubleshoot and resolve technical issues in a timely and efficient manner
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Collaborate with internal teams to resolve complex technical issues
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Maintain accurate records of customer interactions and technical issues
Requirements:
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NVQ1/GCSEs and above (or equivalent) in key competencies
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Problem analysis/problem solving
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Attention to detail
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Working in a very pressurized environment
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Understanding of SLAs and KPIs
Desirable Knowledge:
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Windows Operating System ranging from 2000 – Windows 7
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Borland & SQL
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Visual Basics and C#
If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Please note that this is a permanent position with a competitive salary and benefits package.
We look forward to hearing from you"}
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