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Customer Service Team Lead

2 months ago

Scunthorpe, North Lincolnshire, United Kingdom Age UK Full time

Age UK is seeking a talented individual to join our team as an Assistant Manager

We have an exciting opportunity to join our fantastic team in Ashby (Scunthorpe) as an Assistant Manager.

Our Assistant Managers support our Store Managers in all aspects of the business, guiding and supporting our valued team of Sales Assistants and volunteers while ensuring customers receive an exceptional shopping experience.

If you have a passion for retail and want to use your skills within a charity that supports thousands of older people across the UK, this role may be for you.

Key Responsibilities:

  • Collaborate and consult with the Shop Manager to achieve business objectives
  • Lift and carry bags of stock up to 10kg's
  • Lead a team of volunteers and staff
  • Delegate and coach staff
  • Provide excellent customer service
  • Manage time under conflicting priorities
  • Utilize IT literacy and numeracy skills

Desirable Qualifications:

  • Understand and establish successful retail processes
  • Understand basic financial reports
  • Experience in a customer-facing role

What We Offer:

  • A 21-hour working week
  • 25 days holiday (pro-rata) + bank holiday allowance
  • A generous pension – we will contribute 8%
  • Great discounts and rewards through Blue Light Card and BenefitHub
  • Life assurance, Bupa health cashback plan
  • Tickets for Good – Free and discounted tickets for events

Additional Information:

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this. So, we are particularly keen to hear from applicants from these groups.