Enterprise Systems Manager

4 weeks ago


Woking, Surrey, United Kingdom Roke Full time

Job Title: Enterprise Systems Manager

Location: Romsey, Gloucester or Woking – Hybrid

About the Role:

As an Enterprise Systems Manager, you will be responsible for managing a team of IT professionals who contribute to the success of Roke. You will oversee the operation and performance of the application portfolio maintained by the Enterprise Systems Team, providing both hands-on technical support and leadership to team members.

Key Responsibilities:

  • Manage a small internal team of application support specialists.
  • Ensure the availability and reliability of business-critical applications, providing support within agreed SLAs.
  • Ensure all security/permissions measures are met and auditable.
  • Plan and implement new deployments and planned outages.
  • Develop documentation for support of deployed systems.
  • Be a point of escalation and resolution for Incident and request management within SLAs.
  • Manage a change framework across all enterprise systems, integration platforms, and the M365 application estate.
  • Deliver configuration, reporting, integration, and modification change-requests into an evolving suite of evergreen SaaS systems.
  • Work closely with SaaS and IPaaS vendors on patches and upgrades, ensuring production environments remain stable and stakeholders up to date with change.
  • Identify and mitigate risks associated with the enterprise systems estate, ensuring compliance with regulatory requirements and security standards.
  • Monitor the performance and stability of SaaS applications and integration solutions, collaborating with end-users and support teams to address any issues promptly.
  • Own and maintain enterprise systems documentation, including any relevant policies.

About Roke:

Roke is a leading technology and engineering company with clients spanning National Security, Defence, and Industry through our Futures business and Intelligence as a Service. We change the way organisations think and act – through dynamic insights from the analysis of multiple layers of data. We take care of the innovative, technical stuff that keeps everyone safe – that's our mission, passion, and motivation.

What We Offer:

  • Hybrid working: A minimum of 40% of your monthly hours working at your base location, subject to role requirements.
  • Annual bonus: Based on profit share and personal performance.
  • Private medical insurance: Includes cover for existing conditions.
  • Holiday: 25 days plus public holidays and your birthday off.
  • Chemring Share Save: Monthly savings into a 3 or 5 year plan.

Clearances:

Due to the nature of this role, we require you to be eligible to achieve SC clearance.



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