Air Freight Operations Manager

2 weeks ago

London, Greater London, United Kingdom DHL Global Forwarding Full time

About the Role:

We are seeking a highly skilled and experienced Air Freight Operations Manager to join our team at DHL Global Forwarding. As a key member of our operations team, you will be responsible for leading a team of Air Freight Forwarding Agents and overseeing the end-to-end Air Freight operations.

Key Responsibilities:

  • Coordinate the movement of pharmaceutical and medical goods across various transport modes, ensuring compliance with customer SOPs, temperature requirements, UK GDP regulations, and Customs Compliance.
  • Manage and build customer relationships, liaising with carriers, handling agents, transport, warehouse teams, and overseas offices to resolve issues and ensure smooth shipment planning.
  • Shipment management using Cargowise, supporting team development, leading team briefings, and conducting staff training when required.

Requirements:

  • Proven experience in supervising or leading a team, with a strong background in Air Freight operations and knowledge of export operations.
  • Knowledge of HMRC procedures (CDS) and an understanding of shipping within the life-sciences/medical industry is desirable.
  • A high attention to detail and accuracy, with the ability to prioritize and manage workloads efficiently in a fast-paced office environment.
  • Excellent customer relations skills, with a strong focus on delivering exceptional service to our customers.

What We Offer:

  • A competitive annual salary, 25 days holiday plus bank holidays, and a pension scheme with up to 8% employer contribution.
  • Enhanced maternity/paternity/adoption leave, support with self-development and career opportunities, and reward & recognition awards.
  • Charity and volunteering support through the DHL Foundation, providing opportunities for personal and professional growth.

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