First Line IT Support Specialist

1 week ago


Warrington, United Kingdom DCS Technology Full time

We are seeking a highly skilled First Line IT Support Specialist to join our team at DCS Technology.

The successful candidate will be responsible for providing first point of contact technical assistance to over 4000 users, resolving issues via phone, email, and ticketing systems, and escalating complex problems to higher-level support teams as needed.

This office-based role is located near IKEA and requires working on Saturdays with additional pay once a month.

Key Responsibilities:

  • Hands-on support for Windows and MacOS operating systems
  • Experience with Office 365 cloud services, including OneDrive and Sharepoint
  • Familiarity with Active Directory/Azure AD and Intune MDM solution
  • Understanding of network fundamentals (LAN, WAN, DNS, DHCP, VPN)
  • Hardware build and support experience (Laptops, desktops, printers, mobile devices)

Requirements:

  • Bachelor's degree in Computer Science or related field
  • 2+ years of experience in IT support
  • Excellent problem-solving and communication skills
  • Punctual and flexible with ability to work on weekends

What We Offer:

  • A competitive salary range of $55,000 - $65,000 per year, depending on experience
  • Additional pay for Saturday work
  • Opportunities for career growth and professional development


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