1st/2nd Line Support

6 months ago


Warrington, United Kingdom Coburg Banks Full time

Job Title:

- 1st/2nd Line Support
- Salary:

- £24000.00 - £30000.00
- Job Type:

- Permanent
- Location:

- Warrington
- Sector:

- IT
- Job Ref:

- BBBH1113H_1707819105

Our client is seeking a 1st/2nd Line Support Engineer to join their Business Systems Support team. The role involves coordinating and providing support across various businesses, ensuring the smooth operation of company systems.
- Annual salary of £26,000.00-£30,000.00
- Access to company pension scheme
- On-site parking and profit-sharing benefits

**Role**:
Our client needs a 1st/2nd Line Support Engineer to deliver excellent IT support.
- Keeping records of all issues and queries using IT Service Management Software.
- Escalating complex issues to third-party vendors and keeping stakeholders updated.
- Becoming an expert on core business systems and supporting desktop solutions, including active directory and Microsoft Office products.
- Collaborating with the Operational Support team for onsite systems and support activities.
- Participating in User Acceptance Testing for system enhancements and updates.
- Supporting team members in testing and diagnosing technical problems.
- Upholding 'best practice' procedures and contributing to continuous improvement initiatives.

The ideal Systems Support Coordinator will have a blend of technical expertise and customer service skills.
- A minimum of 2 years' experience in a commercial environment, with a preference for those knowledgeable in retail support.
- Proficiency with the Microsoft product stack, including Exchange, AD, O365, and Intune.
- Strong analytical and problem-solving abilities, with a knack for troubleshooting.
- Exceptional customer care skills, with effective communication to resolve issues and ensure customer satisfaction.

This 1st/2nd Line Support position is an excellent opportunity for an IT professional with a passion for problem-solving and customer service. If you're ready to take on this challenging and rewarding role, we invite you to submit your CV.

If you have experience as an IT Support Technician, Helpdesk Analyst, IT Service Desk Analyst, Technical Support Specialist, or Customer Support Engineer, this Systems Support Coordinator role could be the next step in your career.

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.


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