Front of House Hospitality and Events Manager

4 weeks ago

Lincolnshire, United Kingdom Holroyd Howe Full time
Job Title: Front of House Hospitality and Events Manager About the Role: We are seeking a highly skilled and experienced Front of House Hospitality and Events Manager to lead our hospitality team at Harlaxton Manor. As a key member of our team, you will be responsible for delivering exceptional customer service, managing events, and ensuring that every detail is perfect from start to finish. Key Responsibilities: * Lead the hospitality team, ensuring that every event is conducted smoothly and functions are set up and executed according to standards and expectations * Manage all front-of-house duties and catering staff, working collaboratively with our Harlaxton events team * Ensure that events are conducted smoothly and functions are set up and executed according to standards and expectations * Develop and implement strategies to improve customer satisfaction and loyalty * Manage budgets and finances related to events and hospitality * Collaborate with the events team to plan and execute events, including weddings, conferences, and other functions * Ensure that all events are executed with high standards of quality and attention to detail * Develop and maintain relationships with clients and stakeholders * Manage and train a team of hospitality staff, including front-of-house and catering staff * Ensure that all staff are aware of and adhere to health and safety policies * Provide regular health, hygiene, and safety training * Empower, support, and encourage your team, maintaining an open-door policy * Lead team briefings before each service, keeping personnel files up to date * Work closely with the events team, wedding coordinator, and management to ensure that every event is a success * Ensure that customers receive prompt and efficient service, consistently exceeding their expectations * Be visible during service periods, approachable, and proactive in fulfilling customer needs * Maintain clean and fully stocked service areas * Lead front of house service, room, and bar setup * Manage staff rotas and provide Master of Ceremony services when needed * Liaise with the events team to ensure top-notch service throughout the day * Ensure clients and goods are checked in and out with correct documentation and complete full closure of events Requirements: * Proven experience as a Front of House Hospitality and Events Manager in a high-volume, quality-focused environment * Ability to manage, train, and support a team * Financially astute, with the ability to create and maintain budgets and drive commercial performance * Excellent coaching, delegation, and influencing skills * Ability to prioritize multiple projects in a fast-paced, multi-faceted, creative environment and able to thrive under pressure * Ability to multitask, prioritize responsibilities, and adapt to changing circumstances in a fast-paced environment * Meticulous organizational abilities and a high attention to detail * Empathetic, clear, and highly effective verbal and written communication * Ability to adapt to challenges and opportunities with a solution-oriented perspective * Excellent strategic thinking and critical reasoning skills About Us: Holroyd Howe is one of the UK's leading contract caterers, providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school. We pride ourselves on sustainability, nutrition, and food innovation. We offer a wide portfolio of training opportunities and experiences, which attracts chefs who are passionate about culinary excellence and menu innovation to our team. We are committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. All roles within Holroyd Howe are regarded as regulated activity, it is an offence to apply for a role in regulated activity if you are barred from working with children, therefore we will require an Enhanced DBS which includes a Barred List check for all successful applicants. This appointment is offered on the return of satisfactory professional references.

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    Job Title: Front of House Hospitality and Events Manager About the Role: We are seeking a highly skilled and experienced Front of House Hospitality and Events Manager to lead our hospitality team at Harlaxton Manor. As a key member of our team, you will be responsible for delivering exceptional customer service, managing events, and ensuring that every...

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    Lincolnshire, United Kingdom Holroyd Howe Full time

    Job Title: Front of House Hospitality and Events Manager About the Role: We are seeking a highly skilled and experienced Front of House Hospitality and Events Manager to lead our hospitality team at Harlaxton Manor. As a key member of our team, you will be responsible for delivering exceptional customer service, managing events, and ensuring that every...

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    Lincolnshire, United Kingdom Holroyd Howe Full time

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    Lincolnshire, United Kingdom Holroyd Howe Full time

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    Lincolnshire, United Kingdom Holroyd Howe Full time

    Job Title: Front of House Hospitality and Events Manager About the Role: We are seeking a highly skilled and experienced Front of House Hospitality and Events Manager to join our team at Holroyd Howe. As a key member of our events team, you will be responsible for leading and managing all front-of-house duties and catering staff, working collaboratively...

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    Lincolnshire, United Kingdom Holroyd Howe Full time

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