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Front of House Hospitality and Events Manager

2 months ago

Lincolnshire, United Kingdom Holroyd Howe Full time
Job Title: Front of House Hospitality and Events Manager About the Role: We are seeking a highly skilled and experienced Front of House Hospitality and Events Manager to join our team at Holroyd Howe. As a key member of our events team, you will be responsible for leading and managing all front-of-house duties and catering staff, working collaboratively with our Harlaxton events team. Key Responsibilities: * Lead the front of house team, ensuring seamless execution of events and functions * Manage event setup, execution, and closing down, maintaining high standards and attention to detail * Collaborate with the events team to ensure top-notch service throughout the day * Liaise with clients and vendors to ensure smooth event planning and execution * Maintain a professional approach at all times, managing stocks, ordering, finances, and POS systems related to events * Stay updated on food and industry trends, incorporating new service styles and concepts into our offerings * Handle event chargebacks monthly for GM processing and ensure team timesheets are completed and submitted weekly * Assist the General Manager in recruitment and selection to meet location and company needs * Assess employee performance, identify training needs, and ensure training aligns with company policies * Conduct timely and accurate appraisals, maintaining development plans * Hold regular team meetings to communicate targets, standards, and important information * Ensure all employees are aware of and adhere to Health and Safety policies * Provide regular Health, Hygiene, and Safety training * Empower, support, and encourage your team, maintaining an open-door policy * Lead team briefings before each service, keeping personnel files up to date * Work closely with the Events team, wedding coordinator, and management to ensure customers receive prompt and efficient service, consistently exceeding their expectations * Be visible during service periods, approachable, and proactive in fulfilling customer needs * Maintain clean and fully stocked service areas * Lead front of house service, room, and bar setup * Manage staff rotas and provide Master of Ceremony services when needed * Liaise with the events team to ensure top-notch service throughout the day * Ensure clients and goods are checked in and out with correct documentation and complete full closure of events Requirements: * Proven experience as a Front of House Hospitality & Events Manager in a high-volume, quality-focused environment * Demonstrated ability to manage, train, and support a team * Financially astute, with analytical skills and ability to create and maintain budgets * Excellent coaching, delegation, and influencing skills * Ability to prioritize multiple projects in a fast-paced, multi-faceted environment * Ability to multitask, prioritize responsibilities, and adapt to changing circumstances * Meticulous organizational abilities and high attention to detail * Empathetic, clear, and highly effective verbal and written communication * Ability to adapt to challenges and opportunities with a solution-oriented perspective * Excellent strategic thinking and critical reasoning skills About Us: Holroyd Howe is one of the UK's leading contract caterers, providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school. What We Offer: * A dynamic and supportive work environment * Opportunities for professional growth and development * Competitive salary and benefits package * A chance to work with a leading contract caterer in the UK How to Apply: If you are a motivated and experienced Front of House Hospitality and Events Manager looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you