Front of House Hospitality and Events Manager

3 weeks ago

Lincolnshire, United Kingdom Holroyd Howe Full time
Job Title: Front of House Hospitality and Events Manager About the Role: We are seeking an experienced Front of House Hospitality and Events Manager to lead our hospitality team at Harlaxton Manor. As a key member of our team, you will be responsible for delivering exceptional customer service, managing events, and ensuring that our high standards are met. Key Responsibilities: * Lead the hospitality team, ensuring that all events are conducted smoothly and functions are set up and executed according to standards and expectations. * Manage the front of house team, including recruitment, training, and performance management. * Oversee events of all kinds, managing the front of house team, rota planning, and training to maintain our exceptional standards. * Ensure client service is always a top priority, acting as the go-to person for event handovers and providing stellar service. * Maintain a professional approach at all times, managing stocks, ordering, finances, and POS systems related to events. * Stay updated on food and industry trends, incorporating new service styles and concepts into our offerings. * Handle all event chargebacks monthly for GM processing. * Ensure team timesheets are completed and submitted weekly. * Assist the General Manager in recruitment and selection to meet location and company needs. * Assess employee performance, identify training needs, and ensure training aligns with company policies. * Conduct timely and accurate appraisals, maintaining development plans. * Hold regular team meetings to communicate targets, standards, and important information. * Ensure all employees are aware of and adhere to Health and Safety policies. * Provide regular Health, Hygiene, and Safety training. * Empower, support, and encourage your team, maintaining an open-door policy. * Lead team briefings before each service, keeping personnel files up to date. * Work closely with the Events team, wedding coordinator, and management. * Ensure customers receive prompt and efficient service, consistently exceeding their expectations. * Be visible during service periods, approachable, and proactive in fulfilling customer needs. * Maintain clean and fully stocked service areas. * Lead front of house service, room, and bar setup. * Manage staff rotas and provide Master of Ceremony services when needed. * Liaise with the events team to ensure top-notch service throughout the day. * Ensure clients and goods are checked in and out with correct documentation and complete full closure of events. Requirements: * Proven experience as a Front of House Hospitality & Events Manager in a high-volume, quality-focused environment. * Ability to manage, train, and support a team. * Financially astute, with analytical skills and the ability to create and maintain budgets. * Excellent coaching, delegation, and influencing skills. * Ability to prioritize multiple projects in a fast-paced, multi-faceted, creative environment. * Ability to multitask, prioritize responsibilities, and adapt to changing circumstances. * Meticulous organizational abilities and a high attention to detail. * Empathetic, clear, and highly effective verbal and written communication. * Ability to adapt to challenges and opportunities with a solution-oriented perspective. * Excellent strategic thinking and critical reasoning skills. About Us: Holroyd Howe is one of the UK's leading contract caterers, providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school. Why Work for Us: We pride ourselves on our commitment to sustainability, nutrition, and food innovation. We offer a wide portfolio of training opportunities and experiences, which attracts chefs who are passionate about culinary excellence and menu innovation to our team. Equal Opportunities Employer: Holroyd Howe is an equal opportunity employer. We are committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. All roles within Holroyd Howe are regarded as regulated activity, it is an offence to apply for a role in regulated activity if you are barred from working with children, therefore we will require an Enhanced DBS which includes a Barred List check for all successful applicants. We will also require shortlisted applicants to provide appropriate information regarding any criminal offences and shortlisted applicants will be subject to an online search of public available information on suitability to work with children. Return of Satisfactory Professional References: This appointment is offered on the return of satisfactory professional references. IND2:

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