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IT Support Specialist

2 months ago

Cardiff, Cardiff, United Kingdom FullCircl Full time
About FullCircl

FullCircl is a leading provider of compliance and fraud solutions, backed by top-tier investors and renowned for its expertise in KYC and KYB. We partner with over 700 leading banks, insurers, and FinTech companies to deliver market-leading insights on their business customers.

Job Description

We are seeking a highly skilled IT Support Analyst to join our API Services team. As a key member of our team, you will be responsible for setting up new customers with the required services and configurations, assisting the Technical Support Specialist team with support tickets, and managing client onboarding processes using dedicated software.

Key Responsibilities
  • Setting up new customers with the required services and configurations
  • Assisting the Technical Support Specialist team with support tickets
  • Managing client onboarding processes using dedicated software
  • A proactive approach to helping clients through the onboarding process
  • Experience using Microsoft SQL Server and Microsoft Azure
Our Amazing Benefits
  • Hybrid/Flexible working model
  • 25 days annual leave, with the ability to purchase more days
  • Life Assurance and a fabulous Employee Assistance Programme
  • Private Healthcare for you - talk to us about adding your family
  • Discounts on various retail stores, gyms memberships, and a bike scheme
  • Access to LinkedIn Learning
  • Peer to peer recognition...
About You

We want all FullCircl'rs to have a voice, no matter what stage you are in your career. At FullCircl, you are viewed as an individual and given the opportunity to own your career.