Sales and Service Director

6 days ago

Bath, Bath and North East Somerset, United Kingdom Pertemps TM Full time

About the Role

We are seeking a dynamic and enthusiastic Retail Shop Manager to join our team at Pertemps TM and contribute to our mission by managing our retail shop.

The Key Responsibilities

  • Sales and Profit Maximization: Achieve shop income and profit targets by optimizing sales and controlling costs. Work with the area manager to continually improve the shop's environment and appeal.
  • Key Holder Responsibilities: Serve as the main key holder for the shop, managing opening and closing duties and responding to emergency call-outs as needed.
  • Volunteer Management: Actively recruit, train, and manage volunteers to ensure the smooth operation of the store and alignment with company goals.
  • Administrative and Financial Compliance: Oversee administrative and financial procedures, including money banking, weekly returns, petty cash management, KPIs, and maintaining volunteer records.
  • Health and Safety: Ensure compliance with Health and Safety legislation, maintaining a safe environment for staff, volunteers, and customers. Identify and mitigate potential risks.

Requirements

  • Driving License: A valid UK driving license and access to your own vehicle are required.
  • Management Experience: Proven experience in a management role, ideally within the retail sector.
  • Customer Focus: A proactive and customer-oriented approach, with the ability to adapt and respond flexibly to varying demands.
  • Health & Safety Knowledge: Basic understanding of Health & Safety and Fire Regulations, with the ability to recognize and address potential risks.
  • Retail Expertise: Experience in a retail environment, with a good grasp of retail operations and customer service best practices.

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