Hotel Operations Manager Position

4 weeks ago


York, York City, United Kingdom Whitbread Full time
Job Title: Duty Manager

We are seeking a highly organized and people-focused Duty Manager to join our team at Premier Inn York City Centre (Layerthorpe). As a key member of our hotel operations team, you will be responsible for ensuring a seamless and exceptional guest experience.

About the Role:
  • Manage the day-to-day operations of the hotel, ensuring all aspects of the guest experience are welcoming, safe, and brilliant.
  • Collaborate with our leadership and housekeeping teams to drive excellence in hotel operations.
  • Provide exceptional customer service, responding to guest queries and resolving any issues promptly.
  • Ensure compliance with company policies and procedures, maintaining a high level of quality and attention to detail.
What We Offer:
  • A competitive hourly rate of up to £12.59.
  • A guaranteed 37.5 hours per week, spread over 5 days, allowing for a healthy work-life balance.
  • A comprehensive training and support program, designed to help you succeed in your role.
  • A Whitbread Benefits card, offering discounts on Premier Inn rooms, meals, and other perks.
  • A company pension and save-as-you-earn scheme, supporting your long-term financial goals.
Requirements:
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent organizational and communication skills, with a focus on delivering exceptional guest experiences.
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Why Join Us:

At Premier Inn, we pride ourselves on providing a warm welcome and exceptional service to our guests. As a Duty Manager, you will be part of a dynamic team that is passionate about delivering outstanding results. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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