Assistant Hotel Manager

3 weeks ago


York, York City, United Kingdom Travelodge Full time
Lead a Team to Deliver Exceptional Customer Experiences

As a Designate Part-time Assistant Hotel Manager at Travelodge, you will be responsible for leading, coaching, and motivating hotel teams to deliver outstanding customer experiences. This is a roaming position where you will cover the York and surrounding areas.

Your Key Responsibilities:
  • Develop and implement personal development plans for team members to enhance their career growth
  • Recruit and onboard motivated team members, ensuring a warm and welcoming induction
  • Ensure food preparation and presentation meet brand standards in Bar Cafe hotels
  • Maximize food and beverage sales through cross-selling and upselling in Bar Cafe hotels
  • Review customer feedback to create targeted action plans for improvement
  • Maintain high standards of cleanliness in rooms and public areas using company best practices
  • Oversee repairs and maintenance, ensuring a smooth operation
  • Additional responsibilities include rota management, banking, and health and safety
Why Travelodge?

Travelodge is a leading hospitality brand with over 600 hotels across the UK, Spain, and Ireland. We pride ourselves on delivering unbeatable value and quality experiences, where our Hotel Managers play a crucial role.

We believe in creating an inclusive workplace where everyone can be their true self and belong. We prioritize our colleagues' wellbeing, providing resources to support their emotional, physical, financial, and work wellbeing, which we call 'Better Me'.

What We're Looking For:

You are a friendly, engaging, and welcoming individual with previous team leadership experience in a customer-facing industry. Food and beverage experience is advantageous for Bar Cafe hotel roles.

You thrive in fast-paced environments, responsible for delivering objectives and direction through your team. Your communication style is straightforward, ensuring team members understand their role in achieving the bigger picture.

You are results-focused, enjoying working towards KPIs and scorecard targets to ensure a high-quality customer experience.

Benefits of Working for Travelodge:
  • Competitive salary of £26,395 FTE
  • Annual bonus up to 13% by achieving KPI targets
  • Flexible and part-time working hours
  • 50% discount on rooms, food, and soft drinks
  • Discounts for friends and family with thousands of rooms at £14.99
  • £50 voucher on each work anniversary
  • 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
  • High street retailer and mobile phone discounts
  • Pension scheme totalling 8% (employer contribution 3%)


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