Windows 11 Technical Support Specialist

3 days ago


Edinburgh, Edinburgh, United Kingdom Curo Services Full time
Job Overview

We are seeking an experienced IT Support Professional to provide expert technical assistance for Windows 11 end-user devices. The successful candidate will be responsible for delivering exceptional customer experiences while resolving complex hardware, software, and configuration issues.

The estimated salary for this role is £150/day (£10,800/month) based on a 51-day contract duration in Edinburgh.

Key Responsibilities:
  • Serve as the primary point of contact for customers requiring technical support for Windows 11 devices.
  • Diagnose, troubleshoot, and resolve complex technical issues, escalating where necessary.
  • Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided.
  • Maintain accurate records of incidents, resolutions, and updates using the ticketing system.
Requirements:
  • Proven experience in supporting Windows 11 in a service desk environment.
  • Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software.
  • Excellent customer communication and interpersonal skills.
  • Strong problem-solving ability, with a methodical and patient approach to technical challenges.


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