Technical Account Specialist

1 week ago

Dungannon, United Kingdom Dunbia (UK) Full time
Job Title: Technical Account Specialist

Job Summary:

We are seeking a highly motivated and career-driven individual to join our team as a Technical Account Specialist. As a key member of our commercial, technical, and NPD team, you will be responsible for managing technical liaison with key UK supermarket accounts.

Key Responsibilities:

* Act as a key technical contact between customer technical and Dunbia departments, managing information relating to food safety, quality, and legality, as well as customer brand standards, technical business plans, and associated projects.

* Manage all relevant raw material, product specifications, and Quality Attribute Sheets for related products.

* Work as part of a customer-facing team with commercial and NPD contacts to develop customer accounts.

* Liaise between all relevant departments within the business to ensure customer requirements are communicated and adhered to.

* Manage and communicate relevant technical KPIs to Dunbia and relevant customers.

* Utilize and control data on relevant customer information management systems, including shelf-life, raw material specs, relevant risk assessments, and other due diligence information.

* Conduct product checks and inspections, reporting accordingly to ensure products adhere to customer specifications.

* Deal with non-conformances and work with management to initiate corrective actions.

* Review artwork in advance of product launches to ensure labels are complete, accurate, legal, and meet customer, technical, and operational requirements.

* Liaise with NPD to assist with product presentations to customers, product development approval, production handovers, and product launches.

* Maintain and update relevant retail price lists and communicate such to the business.

Requirements:

* 2 years of experience working in a related customer-facing technical role in the food industry or food manufacturing.

* A minimum of a HND in a food science, food technology, or a related discipline.

* Full clean driving license.

* Demonstrable knowledge of the FMCG supply chain, quality assurance, and UK retailer industry, with preference given to candidates with previous experience in dealing with major UK multiples and red meat.

* Experience with HACCP, Allergen Management systems, and food labeling is a definite advantage.

Benefits:

* Car/Phone Insurance

* Perks

* Subsidised Canteen

* Discounted Staff Shop

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