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Front of House Ambassador

2 months ago

Cardiff, Cardiff, United Kingdom The Ivy Collection Full time

We are seeking a charismatic Receptionist to join our esteemed team at The Ivy Collection, a renowned restaurant brand with a rich history of over 100 years.

About the Role:

As a key member of our front-of-house team, you will be responsible for providing a warm and professional welcome to our guests, ensuring their experience is nothing short of exceptional. You will be the first point of contact for our guests, and your friendly demeanor and exceptional communication skills will set the tone for their visit.

Key Responsibilities:

  • Provide a warm and welcoming atmosphere for our guests, ensuring they feel valued and appreciated.
  • Offer information and recommendations on our menu and special offers, showcasing your knowledge of our restaurant and its offerings.
  • Relay allergen concerns to the kitchen quickly and accurately, ensuring our guests' safety and satisfaction.
  • Work collaboratively with the team to ensure seamless service delivery and exceptional guest experience.

About You:

We are looking for a positive and enthusiastic individual who is passionate about delivering exceptional customer service. You will have excellent English language skills, be polite, friendly, and attentive, with a keen eye for detail. If you are a team player who thrives in a fast-paced environment, we want to hear from you

What We Offer:

  • 50% staff discount for you and up to 3 friends when you dine in our restaurants.
  • Celebrate career anniversaries with a gift voucher to dine in our restaurants.
  • Refer a Friend bonuses.
  • Career Development and Training, including Apprenticeships.
  • Free food and drinks to the same standard that we serve our guests when you are working.
  • Extra holiday allowance for length of service, up to 5 extra days after 5 years.
  • You can take your Birthday as a day off - Guaranteed
  • Cycle to Work Scheme.
  • Discounts on Gym Membership and access to discounts on 100s of retailers, health, entertainment, travel & more.