Care and Support Coordinator
1 day ago
We are looking for a dedicated and passionate Care and Support Coordinator to join our team at Riverside. As a key member of our support staff, you will work closely with vulnerable individuals to provide tailored support and guidance, empowering them to achieve their goals and improve their overall well-being.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and external partners. You will be responsible for delivering structured support and risk management services, working collaboratively with other teams to ensure seamless service delivery.
Key Responsibilities:
- Develop and maintain effective support plans with customers, identifying and addressing their unique needs and challenges.
- Work collaboratively with other teams to ensure seamless service delivery, referring customers to relevant external services when needed.
- Provide ongoing support and guidance to customers, empowering them to develop life skills and promote independence.
- Monitor and evaluate the effectiveness of support services, making recommendations for improvement where necessary.
- Contribute to the development and maintenance of policies and procedures, ensuring they align with Riverside's values and objectives.
Requirements:
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- Experience of delivering structured support and risk management services.
- A caring, empathetic, flexible, and resilient approach, with a can-do attitude.
- Previous experience in positively resolving incidents, demonstrating initiative and confidence to make and act on decisions.
- Competent administrative and IT skills to produce reports and communications.
About Us:
Riverside is committed to enhancing the everyday for all our customers, providing the homes they need to live full, fulfilling, and rewarding lives. With a portfolio of over 75,000 affordable residential and retirement homes across the UK, we offer a wide range of benefits and rewards to our employees.
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