Centre Manager
5 days ago
Job Summary:
The Centre Manager is a key role within Blue Arrow Tooting, responsible for ensuring that customers in our buildings have the best experience in our Serviced Office environment. This involves managing a cluster of Flexible Workspace locations, securing new business, and providing administration and practical support to tenants.
Key Responsibilities:
- Manage the sales process to secure new business, including viewings, qualifying and scoring applicants, and preparing quotations.
- Provide administration and practical support to tenants moving out, ensuring that dilapidations are dealt with quickly.
- Ensure that all building occupants comply with our building regulations, providing orderly and conflict-free workspace for all users.
- Issue parking permits, maintain records, and deal with related parking issues and charges.
- Report building maintenance issues to the on-site maintenance team or Head Office.
- Monitor and maintain the standards and upkeep of the property.
- Cover reception, deal with phone calls, process incoming post and deliveries, and keep the reception office tidy.
- Keep all building noticeboards up to date.
- Manage meeting room bookings and ensure occupants follow the Meeting Room Policy.
- Order building consumables in accordance with the company Procurement Policy.
- Monitor cleaning standards and report material issues to Head Office.
Person Specification:
- Sales experience, ideally in property letting or a similar commercial sector.
- Customer services working experience with a good understanding of commercial business environments.
- Diary management skills to work efficiently and ensure coverage and regular visits across all designated buildings.
- Flexibility to work across multiple sites and adjust schedule to meet changing priorities and urgent demands.
- Good negotiation and conflict resolution skills.
- Confident to deal with customer and supplier queries face to face and over the telephone.
- Good understanding of compliance practices and recordkeeping for commercial Health & Safety, Fire Safety, and Asbestos regulations.
- Self-motivated with the initiative to work independently using common sense.
- Good time management skills and the ability to prioritize and work under pressure.
- Clear and accurate written and spoken English skills.
- A high level of numeracy.
- Good administration and organisational skills to manage workload and paperwork effectively.
- A genuine team player with flexibility and a 'can-do' attitude.
- A high level of computer literacy to use a CRM system and solid experience of using Microsoft Office Excel, Word, and Outlook.
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