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Centre Manager
2 months ago
The Centre Manager is a key position within Blue Arrow - Tooting, responsible for ensuring a seamless experience for customers in our serviced office environment. This role involves managing one or multiple flexible workspace locations, focusing on delivering exceptional customer service and driving business growth.
Key Responsibilities- Business Development: Secure new business by effectively managing the sales process, including viewings, qualifying applicants, and preparing quotations.
- Customer Service: Provide administration and practical support for tenants moving out, ensuring a smooth transition and maintaining high standards of customer satisfaction.
- Facilities Management: Ensure all building occupants comply with our building regulations, maintaining a conflict-free workspace for all users.
- Reception and Administration: Cover reception duties, process incoming post and deliveries, and maintain the reception office in a tidy and organized manner.
- Meeting Room Management: Manage meeting room bookings, ensure occupants follow the Meeting Room Policy, and offer refreshments to increase revenue.
- Procurement and Maintenance: Order building consumables, monitor cleaning standards, and report any material issues to Head Office.
- Sales Experience: Proven sales experience in a commercial sector, ideally in property letting or a similar field.
- Customer Service: Excellent customer service skills, with a good understanding of commercial business environments.
- Diary Management: Strong diary management skills to work efficiently and ensure coverage across multiple sites.
- Flexibility: Ability to work across multiple sites, adjust schedules, and meet changing priorities and urgent demands.
- Negotiation and Conflict Resolution: Good negotiation and conflict resolution skills, with the ability to deal with customer and supplier queries face-to-face and over the phone.
- Compliance and Recordkeeping: Good understanding of compliance practices and recordkeeping for commercial Health & Safety, Fire Safety, and Asbestos regulations.
- Administration and Organisation: Excellent administration and organisational skills, with the ability to manage workload and paperwork effectively.
- Teamwork and Communication: A genuine team player with flexibility and a 'can-do' attitude, able to assist colleagues and 'pitch-in' to get the job done.
- Computer Literacy: High level of computer literacy, with experience using a CRM system and Microsoft Office Excel, Word, and Outlook.
