Duty Manager Lead

1 week ago


Stansted Mountfitchet, United Kingdom SSP Full time
Job Title: Duty Manager Lead

Job Summary: We are seeking a highly motivated and experienced Duty Manager Lead to join our team at SSP. As a Duty Manager Lead, you will be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.

Key Responsibilities:

* Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
* Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
* Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
* Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
* Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
* Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.

Requirements:

* At least 1 year experience working as a supervisor in hospitality or retail role.
* Strong leadership and communication skills.
* Ability to work in a fast-paced environment and adapt to changing situations.
* Passion for delivering exceptional customer service and driving business results.

What We Offer:

* Competitive pay rates and benefits package.
* Opportunities for career growth and development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.

About Us:

SSP is a leading provider of food and beverage services to airports, train stations, and other travel hubs. We are committed to delivering exceptional customer experiences and driving business results through our people.

If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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