Technical Services Director

4 weeks ago


City Of London, United Kingdom Capita plc Full time

The Director of Technical Assurance & Service Improvement is responsible for driving innovation and digital transformation across the entire IT estate. Working closely with Directors and representatives from each tower, they ensure that we achieve our SLA standards and compliance across all technologies and services.

Key Responsibilities
  1. Deliver technical governance for services provided to all Capita clients, focusing on exceeding customer expectations.
  2. Use data and reporting to identify key challenges and drive continuous improvement within Operations and IT.
  3. Share future roadmaps and changes to the infrastructure with clients via Service Excellence and Strategy Teams.
  4. Drive assurance activities to guarantee inventory accuracy across the IT estate.
  5. Oversee IT and ensure heads of departments keep their risk entries up to date.
  6. Establish an IT Continuous Improvement Framework to promote a culture of openness and collaboration, measure Cost of Quality, and deliver quality excellence.

What We Offer

  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and plenty more.
  • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising to health & wellbeing, travel, and technology.
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

About Capita Technology and Software Solutions

Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses, and clients. We design, build, and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services - from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, enabling them to work effectively and securely.



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