Hotel Operations Manager

5 days ago


Gloucester, Gloucestershire, United Kingdom De Vere Full time

We are recruiting for an Hotel Operations Manager to join our team at De Vere Tortworth Court, a stunning 201 bedroom hotel in South Gloucestershire.

The role offers a salary of £26,500 per annum plus excellent benefits, including free use of our gym and swimming pool, 50 staff stays at our De Vere Hotels, 31 days holiday plus a paid day off for your birthday.

As the Hotel Operations Manager you will work with the Executive Head Housekeeper to set, monitor and maintain the highest level of housekeeping and guest service standards. Your attention to detail will ensure that our guests enjoy meticulously clean rooms and memorable moments throughout their stay.

You will lead by example, fostering a culture of warmth where colleagues feel appreciated and by building genuine relationships with your team, you will create a sense of belonging, empowering them to take pride in their work.

Your skills & experience:

  • You have previous experience in hotels; ideally already in a similar role and in a similar sized property, however, we will consider applicants who are looking for next step in their career.
  • You are able to deliver a consistent level of service under the pressure of guests' requirements, always with a keen eye for detail.
  • You are IT literate and previous Opera experience & Fourth Hospitality would be an advantage.
  • You are aware of all legislation that is relevant to your work including health and safety at work, COSSHH, environmental health and fire precautions.
  • You have strong communication skills with the ability to motivate and inspire colleagues to deliver a consistent level of service.
  • You are well organised with good time management skills, prioritising tasks and managing work schedules and rotas to meet operational demands.

De Vere Tortworth Court is a hotel that definitely has the WOW factor: a magnificent Grade II listed mansion house in South Gloucestershire, complete with sweeping drive entrance, Victorian arboretum and 30 acres of grounds making it a truly unique place to work.

Your commute: we're just a short way from J14 of the M5 and commutable by car from both Bristol and Gloucester.

At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.

Our colleagues can also discover exclusive perks with our 50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.

We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.

Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.



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